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Omnichannel Contact Centre - Inbound & Outbound Call-handling and Omnichannel Solution Services

MalaysiaTenders notice for Omnichannel Contact Centre - Inbound & Outbound Call-handling and Omnichannel Solution Services. The reference ID of the tender is 96250943 and it is closing on 07 Mar 2024.

Tender Details

  • Country: Malaysia
  • Summary: Omnichannel Contact Centre - Inbound & Outbound Call-handling and Omnichannel Solution Services
  • MYT Ref No: 96250943
  • Deadline: 07 Mar 2024
  • Financier: United Nations International Children's Emergency Fund (UNICEF)
  • Purchaser Ownership: Government
  • Tender Value: Refer Document
  • Notice Type: Tender
  • Document Ref. No.: LRPS-2024-9184940
  • Purchaser's Detail:
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  • Description:
  • Dear Valued Bidders (Malaysian Registered Company Only)Greetings from UNICEF Malaysia.United Nations Children's Fund (UNICEF) Malaysia Country Office wishes to invite you to participate in a tender for "Omnichannel Contact Centre - Inbound & Outbound call-handling and Omnichannel solution services" through a competitive bidding process. In this respect, UNICEF invites you to submit technical and financial proposals as outlined in the Request for Proposals for Services (LRPS) and the terms and conditions contained herein. Receipt of Invitation and Intent to SubmitPlease acknowledge receipt of this invitation e-mail and confirm your Interest/Intent by replying to this e-mail by 8 February 2024. Request for ClarificationPlease study the tender documents, and if you have any questions, please register all your enquiries to the "Annex F - Enquiries & Clarification Form" and e-mail them to mmeorsha@unicef.org and mmohd@unicef.org latest by 13 February 2024 (17:00 Malaysia Time). Bid Conference/Tender Briefing Bid Conference/tender Briefing will be held on 20 February 2024 (15:00 Malaysia Time) via online meeting - Microsoft Teams. Please alert on Meeting Invitation that will be sent by ...
  • Documents:

 Tender Notice

Annex-E-Enquiries-Clarification-Form.docx

Annex-D-UNGM-Vendor-Registration-Process.pdf

Annex-C-MDM-Vendor-Master-Registration.xlsx

1.-LRPS-2024-9184940.pdf

Annex-B--9184940-Terms-of-Reference.pdf

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Omnichannel Contact Centre - Inbound & Outbound Call-handling and Omnichannel Solution Services - Malaysia Tender

The UNITED NATIONS INTERNATIONAL CHILDREN'S EMERGENCY FUND (UNICEF), a Government sector organization in Malaysia, has announced a new tender for Omnichannel Contact Centre - Inbound & Outbound Call-handling and Omnichannel Solution Services. This tender is published on MalaysiaTenders under MYT Ref No: 96250943 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-03-07.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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